"I love working here. We can always say yes to the patients."
In too many practices, receptionists feel trapped between the pressing demands of patients, and the limited appointment slots available. But they don't like saying no.
"My nursing skills are better employed. I'm seeing the right patients, sooner."
Patients are delighted to be referred to the nurse by their GP. This can lead to faster diagnosis and treatment, as tests are done before the patient sees the doctor.
"Stress in the practice has melted away."
"In the last two weeks we have had just one DNA"
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