Without feedback from precise measurement, invention is doomed to be rare and erratic. William Rosen

Feedback from patients and from your team is immediate
"One person can easily trial phoning all the patients.  Changing the way your practice operates needs all of you to work together."   Laugh out loud 3 mins on change
You will need
You will not need
A team approach A strategic plan document
Openness to learn A new computer or phone system
Commitment to patients

A masters degree in bureaucracy





Success can be fast and a lot of fun, yet failure certainly is an option.  
A practice somewhere has fallen into most of the pitfalls - we understand why, so
our programmes are designed to get you up and flying with confidence in weeks.