Knowledge has to be improved, challenged, and increased constantly, or it vanishes. Peter Drucker

 

What receptionists say

 

We aren't fighting off the patients.

We used to spend all afternoon dealing with people who couldn't get an appointment.
In the old days, come 8.45 no one wanted to pick up the phone, to say no to another patient.  We would do anything, make a cup of tea, just not speak to anyone.
The job has more skill to it now.  We have to think how to help the patient with the right person.  We have to ask a question to help them open up (worked that one out, ever so simple).
I'm registered with another GP and I wish they would do the same as us.  I can wait two weeks to see a doctor.
We've had a couple of serious emergencies phone in, and I put them straight through to the doctor - I know he'll take them.

 

We never have to say no.