Without feedback from precise measurement, invention is doomed to be rare and erratic. William Rosen


Speaker and agenda details

Professor Sir Muir Gray

Muir is co-director of QIPP for the DH, an advocate for the patient, for innovation and for simplicity.  He calls too for sustainable healthcare, and walking.  Where the twentieth century belonged to the clinician, he names this one "the Patient Century", and will link our work to this theme.

Dr Kam Singh, GP at Thurmaston, chairman

Thurmaston near Leicester changed to the Patient Access method in July 2011, building an outstanding case study of benefits to patient and the practice.  One of Kam's contributions has been the "Just a Minute Reverse Timeslot", probably the best GP scheduling method in the world, which he will explain.

Harry Longman, Chief Executive

Harry is an engineer and a founder of the Patient Access movement after discovering GPs who had invented the method.  One of his passions is for measurement, which has been pivotal in demonstrating outcomes and improvement, and he explains how this is working in practices.  An exciting new set of measures around continuity is introduced.

Jerry Betteridge, Strategic Manager, Rosmellyn

Jerry was a pioneer at his practice in tackling the problem of access with new thinking.  Recently he has hosted researchers who have looked in depth at the clinical and operational effects of the system, including a reduction in A&E attendances.  He talks on general practice among the "Pirates of Penzance".

Dr Phil Dommett, GP at Trescobeas, Falmouth

Phil has been a passionate advocate for patient safety in general practice, and starts by considering that "the least safe patient is the one who can't get to see you".  He presents detailed audits from his practice to answer the question, "How safe is this system?"

Tess Raybould, Practice Manager, Fremington Medical Centre

Tess has twenty-five years experience of delivering services in the health and social care sector. She will share experiences at Fremington in North Devon before and after a patient access system was implemented two years ago, to include the operational perspective of maximising the use of practice resources.