Our vision: "To transform access to medical care"





Quote of the week

Something thought provoking appears on our banner, renewed every week or so, and related to the work & ethos of Patient Access.  Send in your quote.

25/5/12 "Happy staff make happy patients", Angela Coulter, writing in the Kings Fund blog.  Receptionists saying "no" all day, and overburdened doctors, have little chance of showing or communicating happiness.

17/4/12 "You can't change the human condition, but you can change the conditions  under which humans work."  James Reason, quoted by Robert Varnam at Paris Forum on Quality & Safety in Healthcare 2012

30/4/12 "Improvement is a moral choice."  Don Berwick, former head of the Institute for Healthcare Improvement.

2/4/12  "The barrier to change is not too little caring; it is too much complexity."  Bill Gates

28/3/12  "Work can be fun, and men can enjoy it; then it's not labour.
Let's have it so! Let's make a revolution for fun!"  D H Lawrence, A Sane Revolution

9/3/12 “Any fool can invent further complications, but it takes a genius to recapture simplicity.”    E.F. Schumacher, economist famous for "Small is Beautiful".

24/2/12 “Never underestimate the power of a few committed people to change the world. Indeed, it is the only thing that ever has.”  Margaret Mead, American cultural anthropologist

6/2/12 "It always seems impossible until it is done" Nelson Mandela

12/12/11 "We need to do things differently. We need to radically transform the way we deliver services. Innovation is the way – the only way – we can meet these challenges. Innovation must become core business for the NHS."

Sir David Nicholson, foreword to "Innovation, Health and Wealth", DH 5 Dec 2023

5/1/12 “Good ideas aren’t enough. There needs to be a persuasive strategy to turn them into effective action”           Bill Moyes, former director of Monitor

20/12/11  “Progress isn't made by early risers. It's made by lazy men trying to find easier ways to do something.”
Robert Heinlein

30/11/11  “Simple can be harder than complex. You have to work hard to get your thinking clean to make it simple. But it’s worth it in the end because once you get there, you can move mountains.” Steve Jobs

23/11/11  "All great innovation is built on rejection"  Louis-Ferdinand Celine

11/11/11  "A great river always begins somewhere."  Wangari Maathai, a Kenyan campaigner for democracy and the environment, the first African woman awarded the Nobel Peace Prize in 2004, wrote in her autobiography Unbowed in 2008.

"But for the stream to grow into a river, it must meet other tributaries and join them as it heads for a lake or the sea."

 10/10/11  "You never change things by fighting the existing reality. To change something, build a new model that makes the existing model obsolete."  R Buckminster Fuller

1/10/11  "If you want to go quickly, go alone.  If you want to go far, go together."  African proverb.